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Although the compliance process will be unique for every pipeline operator, the basic implementation sequence for POEMS is the same.

The process begins with a high-level orientation of the full POEMS method to senior management and all stakeholders involved in the control room, including IT and the SCADA department. At the end of the orientation, everyone is on the same page and understands the major steps to implement POEMS, each party’s responsibilities, and the execution timeline.

Implementation begins with updating or replacing the control room management plans, procedures and policies (CRMP) to bring them into alignment with PHMSA requirements.

Once the Implementation phase is complete and the controllers and client support personnel are trained on the POEMS system, they can begin operations. The knowledge gained through operating the system will provide the input needed to continue refining the various processes.

EnerSys support of the POEMS system does not stop once training is complete and the system has been turned over to the client. Each month, there are requirements to manage and document changes (MOC), review alarms, record lessons learned, incorporate compliance updates, and implement software warranty bug fixes. Included in the POEMS package are three months of meetings to facilitate and assist with the refinement process: one onsite and two by phone conference. Additional facilitations are available upon request.

Throughout the process, there will be resistance to change from various stakeholders. Human behavior scientists define the dip in the Change Curve as the “Valley of Despair”, or Stage 4, in the following diagram. To minimize the “Valley of Despair”, the POEMS process incorporates numerous orientations, workshops, and training classes at each phase of the implementation.

With POEMS, EnerSys has created a solution for regulated control rooms that includes education, training, demonstrated software tools, and a proven implementation process that strikes a balance between an off-the-shelf approach and the unique needs of each pipeline operator.

Throughout the POEMS process, education is conducted multiple times through orientations, workshops, and training to improve user “buy-in” by understanding not only the PHMSA rule, but also the “why” and human factors science behind the changes.