PDCA ICAM 2

Meeting Stakeholders Where They Are | API RP 1162

Effective stakeholder engagement and outreach are vital components of pipeline operations, ensuring safety and fostering positive relationships with communities and individuals near pipeline rights of way. As the industry evolves, it’s crucial for pipeline operators to leverage modern tools that align with API RP 1162, going beyond traditional methods of communication. 

In this blog post, we explore how specialized tools designed for API RP 1162 can elevate stakeholder engagement and outreach efforts, promoting transparency, and facilitating effective communication.

API RP 1162 – Revision 3

API RP 1162 provides guidance for pipeline operators in implementing public awareness programs to ensure the safety of buried utilities, local communities, and individuals residing or working near pipeline rights of way.

Since the first edition was published in 2003 and incorporated into regulation by the Pipeline and Hazardous Material Safety Administration (PHMSA) in 2005, communication and information-sharing methods have evolved significantly. The 3rd edition of RP 1162 addresses these changes, acknowledging the rise of social media, digital platforms, and text messaging as important channels for delivering pipeline safety information to stakeholders.

Key features of the third edition of RP 1162 include:

  • Flexibility for utilizing social media, digital platforms, and emerging technologies in public awareness programs.
  • Updated language to address operational changes that may require additional communication, such as the introduction of new hazards or changes in emergency contact information.
  • Clarification of terms that were not consistently defined in the previous edition.
  • Revised frequency of communication with key stakeholders.
  • Guidance on collaborative programs among pipeline operators while still meeting program objectives.

One notable change in RP 1162 is the requirement to measure program effectiveness and revise programs based on evaluation results. The third edition replaces the evaluation element of behavior change found in the first edition with measuring behavioral intent. This shift aims to improve communication and assist operators in understanding stakeholders’ knowledge of pipelines and pipeline safety.

The third edition of RP 1162 follows a Plan-Do-Check-Act (PDCA) framework, which aligns with the implementation cycle of public awareness programs. This framework, introduced in API RP 1173, Pipeline Safety Management Systems, consists of four iterative steps for continuous assessment and improvement.

Streamlining Communication with Modern Technology:

API RP 1162 compliance encourages pipeline operators to embrace innovative solutions that facilitate efficient communication with stakeholders. By utilizing technology platforms that streamline and automate public awareness programs, operators can maximize the impact of their outreach efforts. These tools offer various functionalities, including interactive mapping, targeted messaging, incident reporting, and analytics.

Engaging Stakeholders through Digital Channels:

In today’s digital age, it’s essential to meet stakeholders where they are. API RP 1162-compliant tools enable pipeline operators to engage stakeholders through digital channels, such as user-friendly websites, mobile apps, social media platforms, and email. These platforms facilitate real-time information sharing, enabling operators to disseminate important safety updates, educational resources, and emergency response procedures effectively.

Harnessing Data and Analytics:

Data-driven decision-making is a key aspect of successful stakeholder engagement. Tools designed with API RP 1162 in mind can aggregate the data collected and build reports to review response analytics, providing operators with valuable insight. Real-time reporting and analytics dashboards offer actionable data, allowing operators to measure program effectiveness, evaluate stakeholder feedback, and identify areas for improvement. This data-driven approach enhances communication strategies and strengthens relationships with stakeholders.

Benefits and Impact:

Improved stakeholder engagement and outreach efforts contribute to enhanced transparency, increased safety awareness, and better community relationships. By leveraging these tactics, operators can proactively address stakeholder concerns, build trust, and foster collaboration.

In an evolving industry landscape, pipeline operators must embrace technology and utilize specialized tools built around API RP 1162 compliance to enhance stakeholder engagement and outreach. Operators can streamline communication, engage stakeholders through digital channels, harness data and analytics, and achieve more impactful and efficient public awareness programs. Investing in modern tools also demonstrates a commitment to safety, transparency, and collaboration, ultimately resulting in safer operations and stronger relationships with stakeholders.

Use pSEc to Support PDCA Cycle Execution

pSEc (Program Stakeholder Engagement Communications) is a configurable mobile application for communication and information exchange that enables you to engage with stakeholders in ways that have either been previously inaccessible or did not exist. Implementing this tool into your operation allows you to meet your stakeholders where they are, communicating through modern means with unmatched efficacy. 

With pSEc, users can plan out the information that they need to relay to stakeholders, ensuring that communication efforts have been mapped out in advance. Once planned, you’re able to communicate with the targeted audience by role, geographic location, or other demographics. Stakeholders have the opportunity to engage with the content and provide responses or feedback – which allows you to measure your audience’s reaction and level of engagement. Is the message getting through? Does your audience understand the message and its impacts? 

Over time, you’ll be able to use the information gathered to identify behavioral changes or responses – information that can be used to influence what you act on and which enhancements to implement. Most importantly, pSEc allows users to achieve incremental safety improvements by providing the data to inform the continuous improvement of your operation. 

pSEc enables you to:

  • Target stakeholders 
  • Satisfy API 1162
  • Measure engagement
  • Support the full PDCA cycle 

Our tools build off of your organization’s current Public Awareness efforts by adding a digital component, and over time, we help you grow your outreach program engagement and responses by supporting the PDCA cycle.

While pSEc is an important piece of the toolset, it is just one piece. When implemented as part of our Program Suite, it enables a truly holistic approach to stakeholder engagement and PSMS in its entirety. 

Program Suite provides software tools to manage processes, comply with regulations, track progress, and facilitate stakeholder communication. It integrates the Plan-Do-Check-Act (PDCA) cycle and offers additional benefits such as recordkeeping, meeting regulatory requirements, supporting performance effectiveness, and enhancing safety observations and feedback capture. Read more about Program Suite in our recent blog post. 

We invite you to request a free demo of pSEc. See for yourself how we help operators improve their stakeholder engagement and outreach efforts through a tool that was built for API 1162 and can help operators advance their efforts.
Contact us today to schedule a demo of pSEc. We look forward to discussing the capabilities of the software with you and your team.

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