CRM Suite Software Updates

POEMS® CRM Suite Software Updates

Staying up-to-date with the latest software ensures that your organization benefits from enhanced security features, performance improvements and new functionalities, helping your team work more efficiently and effectively. In this blog post, we’ll be covering the largest feature changes in the recent release of our POEMS® CRM Suite software. We’ll discuss why it’s important to stay current, what features you can look forward to, and how to start the software update implementation process.

The Importance of Updating

Keeping your control room software up-to-date is critical for ensuring your operation continues to run smoothly. Updates often include performance boosts, ensuring the software runs more efficiently and reliably during critical operations. These updates also typically bring improved security measures to safeguard your operation from the growing threat of cyber-attacks. Additionally, new releases typically offer enhanced functionality and new features, which can streamline processes and improve overall productivity.

Our Commitment to Continuous Improvement

EnerSys is committed to continuous improvement for its users. We believe that supporting your organization long after the initial implementation adds value to your operation and allows us to deliver a better solution to the industry.

Our users have given helpful input to our development process, and we’ve already started integrating user feedback into our latest release. Many of the features that you have been asking for were discussed at our User Group Meeting in November of 2023, and with that feedback we have started to build some of those changes into our software development roadmap.

Notable Changes & Updates


  • Multi controller behavior allows companies to have a primary/secondary controller and/or support staff on a shift.
    • Even if you don’t have primary/secondary controllers, the “secondary” controller role may be a good opportunity for controllers in training to see the system and be on shift with their trainer.

Custom Log Types

  • If you have forms that controllers need to fill out, you can build these forms within CRMgr for controllers to use.
    • This allows POEMS® users to keep documents and records in one place for improved recordkeeping.
    • Users also now have the ability to print or save all logs as a pdf – eliminating the need for screenshots.

Create Future Operating Notices

  • Scheduled maintenance or work can be entered into the system as a future operating notice so that any controllers over this AoO are aware of the work ahead of time.
    • Once the expected start date is reached, the notice becomes current.

Additional Improvements

  • Users now have the option to assign each log its own unique identifying number, improving searchability and ease of access to specific logs.

Get Started: Contact EnerSys Now to Learn More

If you’re curious about the benefits of implementing CRM Suite in your control room, use the form linked below to let us know you’re interested. We will reach out to schedule a discovery call to learn more about your organization and help determine which POEMS® software modules would be most beneficial.

To get started, please complete our contact form, email our team at, or call us directly at 281-598-7100.

Current Users: Contact EnerSys Now to Schedule Your Update

We would love the opportunity to meet with you to discuss the update process. Contact us now via the form below, or email, to schedule a short call where we can walk you through the process and user requirements for the update.

In addition to the update process, we would love to discuss specific new features and how they might benefit your organization, as well as potential upcoming changes to the software and how you can best plan for future updates.

If you have questions about the upgrade process, you can email support directly at